When Google may remove a review
Google does not remove a review simply because a business disagrees with it. A credible complaint normally needs to show that the review conflicts with a platform policy—for example, because it is fake, abusive, irrelevant, contains personal information or represents a conflict of interest.
Evidence makes the difference
Keep records that show whether the reviewer was a genuine customer, the relevant dates, messages and any signs of a coordinated attack. The strongest complaint clearly links the evidence to the specific rule that has been broken.
What to do next
Avoid an angry public response. Preserve the review, gather the evidence and submit a focused platform complaint. If the first report is unsuccessful, a specialist can assess whether an escalation route is available.