Who we are
Erasures provides online reputation management and harmful content removal services. You can contact us at hello@erasures.co.uk, +44 203 031 1109, or 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Information we collect
- Contact details such as your name, email address, telephone number and business name.
- Information you provide about reviews, search results, publications or other online content.
- Correspondence, case evidence and instructions you choose to send us.
- Basic technical and security information generated when you use the website.
Why we use your information
We use personal information to respond to enquiries, assess potential removal routes, provide requested services, communicate about a case, protect our systems and comply with legal obligations.
- Steps requested by you before entering a contract and performance of a contract.
- Our legitimate interests in responding to enquiries, operating our service and protecting our website.
- Compliance with legal obligations where applicable.
- Consent where we specifically ask for it, such as optional cookies or future marketing communications.
Sensitive information
Reputation matters can involve sensitive personal information. Please provide only what is necessary. If case materials include special category or criminal-offence data, we assess whether a valid legal condition permits processing before using it.
Who receives your information
We may use carefully selected website hosting, secure email, IT, professional advisory and case-support providers. They may process information only for the relevant service and under appropriate safeguards. We do not sell personal information or share it for third-party marketing.
International transfers
Some service providers may process information outside the UK. Where this occurs, we use an applicable adequacy regulation or appropriate contractual and organisational safeguards.
How long we keep information
We keep information only for as long as necessary to answer an enquiry, provide a service, maintain appropriate business records, manage potential claims and meet legal obligations. Retention is reviewed according to the purpose, sensitivity and status of the matter.
Your rights
- Ask for access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask for deletion or restriction where the law provides this right.
- Object to processing based on legitimate interests.
- Request portability where applicable.
- Withdraw consent at any time where processing is based on consent.
Complaints and contact
Contact hello@erasures.co.uk if you have a privacy request or concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.